Frequently Asked Questions

What does 925 silver mean?

925 sterling silver contains 92.5% silver. Read more in Why 925 Silver. Product-specific purity and hallmark details are shown where available.

Will silver tarnish?

Sterling silver can tarnish as it reacts with air, moisture and everyday substances. Good storage and gentle cleaning help. See the Jewellery Care guide.

How do I choose a ring size?

Use a ring that already fits or measure your finger circumference carefully. Our Ring Size Guide explains both methods.

How do I know when my order will arrive?

Delivery information depends on the destination, items and available shipping method. Check the information shown at checkout and your order updates after purchase.

Can I return an order?

Eligibility can depend on the item and order. Contact us with your order number before sending anything back so we can confirm the correct next steps.

Where can I find product weight, purity or finish details?

Check the individual product page. Where those details are available in the catalogue, we keep them close to the product rather than applying a store-wide assumption.

I am buying a gift. Where should I start?

Visit Gifting with NISO or browse Gifts under ₹5,000.

How do I get order help?

Use the Shipping & Order Support page or contact us with your order number.